Internal request refusals focus on explanations and praises, maintaining a positive tone, and offering alternatives. Just as managers refuse requests from outsiders, they must occasionally refuse requests from employees. Refusing internal request can be done through a memo. Quickie memos are “tell it like it is” based which can be hurtful, have possible danger areas, and don’t provide feedback. An improved version of the memo starts with a buffer that delivers honest praise. Give many compliments as they don’t cost you anything. The buffer should also include the date of the meeting, used in accordance to connect the reasons that follow. Success of this message depends on attention to the entire writing process, not just on the usage of a buffer or scattering a few compliments throughout.
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